Enlighten Enterprise includes a number of places where you can get help.
Almost every panel has a tour. Click the help tour icon in a panel to start its tour, which highlights parts of the map or application with information about each area. Your organization can customize its tours. For example, one tour walks you through the main areas of the map: the left and right panels, the top data grid panel, and the bottom panel. Another walks you through the various icons.
Many dialogs also include their own help options.
Open Spatial Cloud help is on the platform menu at the very top of the screen, marked with a question mark icon and the word Help. Click it to open a dropdown where you can access the User Guide. Admins also have access to the Admin Guide. Depending on your permissions, the dropdown also includes help on additional topics.
The User Guide contains a comprehensive set of information, including a text-based Getting Started section and help for the dashboard. The main area is the Application Guide, along with FAQs. Use it to look up specific tasks, such as printing a map, working with a data table, or using column filters. The help on printing maps, for example, is fairly comprehensive and walks you through the process.
For additional information, click the Blue Home icon on the platform menu (near the top left of the window). This opens an embedded home page with several options. The log in option takes you to your default landing page if you’re already signed in, or prompts you to log in if you’re not. You can also watch introductory videos, open the User Guide, and find tips and tricks. If you need additional help, you can submit a support ticket. This requires a login to the Open Spatial support portal, and you can create an account on that linked page.
To go back to Enlighten Enterprise by clicking the go back to the map button under Quick Actions. Many functions also have tooltips. Hover your mouse over an icon to see one. For example, the tooltip for map rotation shows that you hold Shift and Alt, then drag the map to rotate it. To reset the rotation, click the arrow button in the upper right corner of the map.
Try it yourself #
User Guide: #
- Open the main map tour (Question mark on bottom right of the main map canvas)
- Open the User Guide and click on the Application guide. Get an idea of the comprehensive help available in the User Guide. You can search for topics as needed.
Support and Tips & Tricks: #
- Click the Blue Home icon on the platform menu (near the top left of the window)
- View the embedded home page contents.
- Note this is where you can request support – on the Get Support button
- To go back to Enlighten Enterprise by clicking the Go Back To The Map button under Quick Actions (bottom, right side of the page)
More/Advanced Information #
- Printing Maps – User Guide